Terbuka Journal of Economics and Business
Vol. 2 No. 2 (2021)

The Influence of Service Quality and Delivery Prices on Customer Satisfaction in Bandar Jaya

Faulina, Ida (Unknown)
Utami Putri, Lisa (Unknown)
F Sanjaya, Vicky (Unknown)

Article Info

Publish Date
22 Nov 2021

Abstract

One of the factors that underlie the success and development of shipping service companies is the quality of service and also the shipping rates set by the company. These two factors have a major impact on customer interest and satisfaction in using the delivery service. This study aims to determine whether the quality of service and freight rates affect customer satisfaction. And from the research conducted, it can be concluded that the quality of service and freight rates affect customer satisfaction. This study uses a sample of 50 customers, the data processing method uses the Smart Pls 3 application.

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Journal Info
Terbuka Journal of Economics and Business
Website

Abbrev

tjeb

Publisher

Universitas Terbuka

Subject

Economics, Econometrics & Finance

Description

Terbuka Journal of Economics and Business particularly focuses on the main problems in economics and business areas in South East Asia region as follows: Business studies Entrepreneurship Microeconomics Behavioral economics Government regulation, taxation Macroeconomics Financial markets, investment ...