AT-TASYRI' Jurnal Ilmiah Prodi Muamalah
Vol. 13 No. 2 (2021): At-Tasyri': Jurnal Ilmiah Prodi Muamalah

DETERMINANTS OF SERVICE QUALITY ON ISLAMIC BANKS CUSTOMER SATISFACTION IN SURAKARTA

Hasyim, Fuad (Unknown)

Article Info

Publish Date
15 Jan 2022

Abstract

This study aims to determine the effect of Banking Service Quality (BSQ) as a derivative of SERVQUAL research on customer satisfaction at Bank Syariah Indonesia Surakarta Branch Office. The sample was taken by convenience sampling technique and got 96 respondents. The data collection instrument is a questionnaire. The results showed that three of the six dimensions of the BSQ which include effectiveness and assurance, access and reliability have an effect on customer satisfaction. While the other three, namely price, tangibles and services portfolio have no effect on customer satisfaction.

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Journal Info
AT-TASYRI' Jurnal Ilmiah Prodi Muamalah
Website

Abbrev

Tasyri

Publisher

Sekolah Tinggi Agama Islam Negeri Teungku Dirundeng Meulaboh

Subject

Religion

Description

at-tasyri jurnal ilmial prodi muamalah adalah jurnal akademik yang dihasilkan dari penelitian maupun studi kepustakaan yang berkaitan dengan isu-isu hukum Islam dan ekonomi syariah. At-tasyri menerima naskah artikel dengan isu sebagai berikut Hukum Islam,Ilmu Hukum,Hukum Ekonomi Syariah,ekonomi ...