Alhadharah: Jurnal Ilmu Dakwah
Vol 16, No 31 (2017)

PENTINGNYA KEPUASAN PELANGGAN BAGI TRAVEL HAJI DAN UMROH DI BANJARMASIN

Devi Noviyanti (UIN Antasari)

Article Info

Publish Date
01 Jul 2017

Abstract

The customer’s satisfaction should be the priority of hajj and umroh travel agency in high competition, especially in Banjarmasin. The customer’s satisfaction is a ratio between prospects and performance. It is very meaningful to the company. The company can measure the satisfaction rate using many strategies for the on going improvement of company management

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Journal Info
Alhadharah: Jurnal Ilmu Dakwah
Website

Abbrev

alhadharah

Publisher

Universitas Islam Negeri Antasari Banjarmasin

Subject

Religion Humanities Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Social Sciences

Description

Alhadharah: Jurnal Ilmu Dakwah promotes normative and empirical inquiry into dakwah and communication. The journal publishes articles in communication and broadcasting Islam, dakwah and media, Islamic counseling, dakwah management, and philosophy of dakwah, as well as articles that approach the role ...