JABM JOURNAL of ACCOUNTING - BUSINESS & MANAGEMENT
Vol 28 No 2 (2021): October

The Impact of Customer’s Perception of the Practices of Corporate Social Responsibility on Purchase Intention

Doaa Mohamed Abd Elsamea (Cairo University)
Ahmed Sayed Rashed (Cairo University)



Article Info

Publish Date
07 Nov 2021

Abstract

The scarcity of research on the customer`s perception towards corporate social responsibility (CSR) in developing countries has inspired this research. This study aims to measure the impact of the customer`s perception of the practice of corporate social responsibility on the purchase intention in the presence of the service quality as a mediator variable. To achieve the aims of this study, the researcher relied on the mixed design of the search. The relevant CSR literature was recapitulated into a conceptual framework and an empirical study that were conducted through a mixed research design. This study reached many of the results, including that there is a direct impact of corporate social responsibility on the purchase intention. Also, there is an indirect impact of the moderating variable of the study, which is service quality of the direct positive impact of both the economic dimension, Ethics and philanthropic on purchase intention.

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Journal Info

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Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

Journal of Accounting, Business and Management (JABM) provides a scientific discourse about accounting, business, and management both practically and conceptually. The published articles at this journal cover various topics from the result of particular conceptual analysis and critical evaluation to ...