JAM : Jurnal Aplikasi Manajemen
Vol 8, No 2 (2010)

Pengaruh Kualitas Layanan dan Perilaku Peran Ekstra terhadap Kepuasan Pasien Rumah Sakit Bersalin di Propinsi Sulawesi Utara

Silvya Mandey (Fakultas Ekonomi Universitas Sam Ratulangi Manado)

Article Info

Publish Date
09 May 2012

Abstract

This study tested the influence of service quality and extra-role behavior partially and simultaneously to patients. Cluster sampling technique used to obtain samples of 70 patients who have a toddler and had a normal childbearing at their own expense.Keywords: Service Quality, Extra-role behavior, patient satisfaction

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Journal Info
JAM : Jurnal Aplikasi Manajemen
Website

Abbrev

jam

Publisher

Universitas Brawijaya

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and ...