ANALISIS KEPUASAN PENGGUNA MENGGUNAKAN METODE PIECES PADA WHATSAPP SEBAGAI APLIKASI KNOWLEDGE SHARING

Choriah Choriah (Universitas Islam Negeri Syarif Hidayatullah Jakarta)
Evy Nurmiati (Universitas Islam Negeri Syarif Hidayatullah Jakarta)

Jurnal Teknologi
Vol 14, No 1 (2022): Jurnal Teknologi

Knowledge sharing has an important role in the student learning process in sharing knowledge with peers and lecturers. Now there is a text message/messenger based feature / application that helps students share knowledge such as whatsapp. But whether WhatsApp can run optimally in the knowledge sharing process or not, we don't know yet, for that it is necessary to analyze whatsapp performance. The purpose of this study is to determine the level of user satisfaction with whatsapp as an application for knowledge sharing. The method used to measure the level of user satisfaction uses the PIECES method. The results of this study indicate that WhatsApp gets an average value of 4.25 which shows that users are very satisfied in using the WhatsApp application as a knowledge sharing application.