Jurnal Bidan Cerdas
Vol. 3 No. 4 (2021)

Analisis Kepuasan Pasien terhadap Pelayanan Kesehatan Ibu dan Anak (KIA) pada Masa Pandemi Covid-19 : Analyzing patient satisfaction with maternal and child health services during the Covid-19 Pandemic

Metha Fahriani (Sekolah Tinggi Ilmu Kesehatan Tri Mandiri Sakti Bengkulu, Bengkulu, Indonesia)
Dewi Aprilia Ningsih I. (Sekolah Tinggi Ilmu Kesehatan Tri Mandiri Sakti Bengkulu, Bengkulu, Indonesia)



Article Info

Publish Date
14 Jan 2022

Abstract

Introduction:In early 2020, the world was shocked by the outbreak of the coronavirus disease 2019 (COVID-19). The spread of this disease has had a wide impact, one of which is services namely Puskesmas (Primary Health Care), including Maternal Health and Child. Purpose: to analyzing patient satisfaction with maternal and child health services during the Covid-19 Pandemic. Methods: This research uses descriftive analysis with cross sectional design. Sampling in this study using accidental sampling with a sample size of 30 people, collecting data using questionnaires that have been tested for validity and reliability. Data analysis used univariate, bivariate pearson chi-square, and multivariate logistic regression. Results: Pearson Chi-Square test obtained ρ-value < α (0,05) on variables dimensions of reliability ρ: 0,019, dimensions of responsiveness ρ: 0,019, dimensions of assurance ρ: 0,009, dimensions of empathy ρ: 0,000, and tanggibles variables ρ: 0,013. Conclusion: The variable that has the greatest relationship with patient satisfaction with maternal and child health services during the Covid-19 Pandemic is the Empathy Dimension, with largest regression coefficient (β). It is hoped that health services will focus on service indicators even in the Covid-19 pandemic

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Journal Info

Abbrev

JBC

Publisher

Subject

Health Professions Public Health

Description

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