E-Commerce Strategy for MSME Innovation Development in the New Normal Era

Novita Rifaul KIROM (State University of Malang, Indonesia)
Sudarmatin SUDARMIATIN (State University of Malang, Indonesia)
Agus HERMAWAN (State University of Malang, Indonesia)

International Journal of Environmental, Sustainability, and Social Science
Vol. 3 No. 1 (2022): International Journal of Environmental, Sustainability, and Social Science (Mar

The Covid-19 pandemic has had a significant impact on the growth and development of the world economy. Therefore, there needs to be changes or innovations that must make to improve economic conditions, one of which is through the development of online marketing (E-commerce), which has begun to be implemented by MSMEs in Indonesia. This study aims to determine the e-commerce strategy to increase the development of MSME innovation in the new normal era. This research shows that e-commerce readiness is very important in times of uncertainty, such as the COVID-19 pandemic. The level of readiness will determine the viability and sustainability of a company or business in a volatile business environment. E-commerce can evaluate readiness based on Technology Readiness, Organizational Readiness, and Environmental Readiness. However, not all perspectives are considered in making decisions about implementing or improving e-commerce during the pandemic.