Journal of Indonesian Management
Vol. 2 No. 1 (2022): March

Analysis of Customer Satisfaction Levels with Sharia Banking Services at BSI Bener Meriah

Wahyuni Wahyuni (Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara)
Muhammad Doli Harahap (Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara)
Muhammad Lathief Ilhamy Nasution (Fakultas Ekonomi Dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara)

Article Info

Publish Date
17 Mar 2022

Abstract

This article aims to determine the level of customer satisfaction with sharia banking services at Bsi Bener Meriah. Facing an increasingly critical society like now, apart from products, the services provided also affect the sustainability of the company. maintain customer trust and satisfaction with their services. Service as the first promotion to prospective customers, if the quality of service is excellent, then the customer will continue to transact, and vice versa.

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Journal Info
Journal of Indonesian Management
Website

Abbrev

JIM

Publisher

Indonesian Journal Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Journal of Indonesian Management (JIM) covers various research approaches, namely: quantitative, qualitative and mixed methods. The Journal of Indonesian Management (JIM) focuses on various themes, topics and aspects of management, strategic management and entrepreneurship, including (but not ...