Enrichment : Journal of Management
Vol. 12 No. 2 (2022): Management Science and Field

Antecedents of Satisfaction and Loyalty Towards In-App Purchase Intention for Indonesian Genshin Impact Players

Michele Gracia Rusli (Pelita Harapan University)
Margaretha Pink Berlianto (Pelita Harapan University)



Article Info

Publish Date
21 Apr 2022

Abstract

The mobile game market has been increasing rapidly in the last five years. One of the most mobile game nowadays is Genshin Impact which has been awarded as the Best Mobile Game in 2021 by The Game Award. For games such as Genshin Impact, its source of income comes from in-app purchases and there are various factors that affecting the in-app purchase intention of the players such as satisfaction and loyalty that also can be affected by perceived value. A total of 271 Genshin Impact players from across Indonesia as samples were collected using the purposive sampling technique that involved online questionnaires with 5-point likert scale questions given to Genshin Impact players as its data collecting method. The data were analyzed using the statistical techniques known as structural equation modelling (SEM). The results of this study shows that Economic, Emotional, Hedonic, Utilitarian Values positively influence Satisfaction; Economic, Emotional, Hedonic, Utilitarian Values positively influence Loyalty; Satisfaction positively influence Loyalty; Loyalty positively influence Purchase Intention; Satisfaction does not positively influence Purchase Intention.

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...