Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Vol 4 No 6 (2022): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah

Dampak Kualitas Pelayanan, Citra Perusahaan, dan Kepuasan Nasabah terhadap Loyalitas Konsumen di BMT UGT Sidogiri Cabang Semampir Probolinggo  

Alvan Fathony (Universitas Nurul Jadid Paiton Probolinggo, Jawa Timur)
Saifuddin Saifuddin (Universitas Nurul Jadid Paiton Probolinggo, Jawa Timur)
Nabila Nabila (Universitas Nurul Jadid Paiton Probolinggo, Jawa Timur)



Article Info

Publish Date
12 Jul 2022

Abstract

Faithfulness is a significant resource for each existing company, where this can be a benefit in a competition against companies of similar nature. The focus of the reason for this examination is to figure out how the impact of value in a service, image in the company, and also customer satisfaction on customer loyalty at BMT UGT Sidogiri Indonesia Semampir, Probolinggo partially and simultaneously. Determination of the large or small number of samples, which is carried out using a Slovin, is also determined by approximately 100 respondents utilizing purposive examining strategy and speculation testing is completed through multiple linear regression analysis. Furthermore, the aftereffects of the examination show that the quality or worth of administration and client esteem altogether affect client dependability at BMT UGT Sidogiri, Semampir Probolinggo branch partially and simultaneously. Keywords : Loyalty, Service Quality, Company Image, Customer Satisfaction.

Copyrights © 2022






Journal Info

Abbrev

alkharaj

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

AL-KHARAJ: The Journal of Islamic Economics, Finance & Business is a scientific journal published by the Center for Research and Strategic Studies (PRKS) of the Institute of Islamic Religion (IAI) National Laa Roiba Bogor. This journal contains scientific papers from academics, researchers and ...