Inovatif: Jurnal Ekononi, Manajemen, Akuntansi, Bisnis Digital dan Kewirausahaan
Vol. 1 No. 3 (2022): MEI 2022

Pengaruh Mutu Produk, Desain Dan Nilai Pelanggan Terhadap Loyalitas Konsumen Pada Batik Gabovira

Evi Meidasari (Fakultas Bisnis Universitas Mitra Indonesia)
Meliana Meliana (Akademi Perekam Medis dan Informasi Kesehatan (APIKES) Bhumi Husada Jakarta)
Niken Kusumawardani (Fakultas Ekonomi dan Bisnis Universitas Lampung, Indonesia)



Article Info

Publish Date
25 May 2022

Abstract

This research was carried out todetermine whether factors-factors of product quality, design and customer value affects consumer loyalty. The object in this research is Gabovira batik.  The sample numbered 92 respondents taken using purposive sampling technique. The independent variables consisted of product quality (X1), design (X2) and the value of customer (X3). The dependent variable is the loyalty of consumers (Y). Data analysis using SPSS 21 include: reliability test, test the validity of the assumptions of multiple regression analysis, classical and hypothesis testing through the F-test and T-test, as well as the analysis of the coefficient of determination (R2). From the results of this research note that product quality and designs have significantly to influence the loyalty of consumers, while the value of the customers do not have influence significantlyto consumer loyalty.F test results show that the product quality, design and value customers significant effect simultaneously againts the loyalty of consumers. Where as the results of the determinations (R2) show the influence of the quality of the products (X1), design (X2) and value of customers (X3) againts the loyalty of consumers (Y) of 16.5%. And the remainst affected by promotion, people and unvariable factors of 83.5%.

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Journal Info

Abbrev

inov

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Inovatif: Jurnal Ekononi, Manajemen, Akuntansi, Bisnis Digital dan Kewirausahaan (Inovatif: JEMABK) (E-ISSN 2809-3720) is a media publication manuscript that contains the results of the Field Research applying peer-reviewed. Manuscripts published in the Inovatif: JEMABK includes the results of ...