Analisis Pelayanan Check-In Counter Maskapai Batik Air Terhadap Kepuasan Penumpang di Bandar Udara Komodo Labuan Bajo

Ismi Zakiyah (Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta)
Gallis Nawang Ginusti (Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta)

Jurnal Multidisiplin Madani (MUDIMA)
Vol. 2 No. 5 (2022): May, 2022

Batik Air's check-in counter service has not been maximized. Like when checking in the old officer in handling passengers. because there is only 1 check-in counter which results in a relatively long queue buildup. The purpose of this study is to (1) find out how is the check-in counter service of for Batik Air passengers at Komodo Airport (2) Labuan Bajo and their level of satisfaction on the service. This study uses a qualitative approach. The results of this study, for the Check-in Counter service is good and is in accordance with the provisions of PM No. 49 of 2012 and Doc. No: TND/SOP-01. From these results, the average passenger who uses Batik Air Airlines is satisfied with the services provided by the Batik Air Airlines check-in counter