International Journal of Islamic Business and Economics (IJIBEC)
IJIBEC VOLUME 1 NO. 1 JUNE 2017

Perceptions and Reconstruction of Customers’ Trust of Baitul Maal wa Tamwil (BMT) in Pekalongan

Kuat Ismanto (Department of Islamic Economics, Islamic State Institute of Pekalongan Indonesia)
Mohammad Nasrullah (Islamic State Institute of (IAIN) Pekalongan Indonesia)
Nalim Nalim (Islamic State Institute of (IAIN) Pekalongan Indonesia)



Article Info

Publish Date
17 Oct 2017

Abstract

This study is aimed at investigating people’s perceptions of Baitul Maal wa Tamwil (BMT). Since its first existence, BMT has operated with full of both positive and negative dynamics. Negative perceptions and stigma are adhered to this kind of microfinance institution. Therefore, this present study is also conducted to explain well-established steps in eliminating those perceptions. For BMT, people’s trust constitutes the foremost asset to exist, particularly in the process of collecting savings from customers. This research employed a qualitative-field approach by using observation, interview, and documentation. The results of this study reveal that based on the people’s negative stigma, BMT was considered resembling a conventional financial institution applying the principle of profit sharing, in which the customers pay more. Several steps to eliminate these perceptions coped with socializing groups of people, promoting baitul maal with soft loans, carrying out a door-to-door marketing strategy, and empowering the roles of Sharia Supervisory Board (DPS).

Copyrights © 2017






Journal Info

Abbrev

IJIBEC

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Business and Islamic Economics (IJIBEC) is an international journal providing authoritative source of scientific information for researchers and scholars in academia, research institutions, government agencies, and industries. ISSN IJIBEC is 2599-3216 and Online is ...