Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Vol. 1 No. 3 (2020): JULI

THE ANALYSIS OF SERVICE QUALITY AT ARGA JAYA VILLAGE OFFICE, AIR RAMI DISTRICT, MUKO-MUKO REGENCY

Elkana Perangin Angin (Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu)
Merri Anitasari (Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu)
Abdul Rahman (Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu)

Article Info

Publish Date
20 Jul 2020

Abstract

The purpose of this study was to determine Service Quality at the Arga Jaya Village office, Air Rami District, Muko Muko District. The method used in this research is to use a questionnaire method and the scale used is the Community Satisfaction Survey (SKM) And the results of the service quality questionnaire pembutan Certificate of Disability at the Village Office Arga Jaya District Air Rami Muko-Muko District obtained a score of 82 with the quality of service B with good criteria because it is in the range of SKM Conversion Interval Rates 76.61 - 88.30.

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Journal Info
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Website

Abbrev

JURNALEMAK

Publisher

Indonesian Journal Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Economics, Management, Accounting and Finance is an online journal with full reference (double-blind peer review) and open access for academics, researchers, postgraduate students, early career researchers and university students, published by ADM Publisher Bengkulu, Indonesia.Jurnal Emak ...