Jurnal Ekonomi Perusahaan
Vol. 29 No. 1 (2022): March 2022

How image and trust determine preference: The case of Kaskus, OLX, and Tokopedia

Shannen Bonfilio (Account Executive at PT. Redpod Indonesia)



Article Info

Publish Date
06 Mar 2022

Abstract

The influence of brand image and trust on purchasing behavior has been widely studied. However, there is still little that connects it to brand preferences, especially in the context of different e-commerce platforms. This study investigates the effect of brand image and trust on e-commerce website preferences on three platforms: community-based Kaskus, classified advertising OLX, and marketplace Tokopedia. For this reason, the author recruited 219 respondents aged 17-60 years with junior high school education and above who made one of the three e-commerce platforms their favorite shopping sites. Data analysis using linear regression and path analysis shows that brand image and brand trust directly affect Kaskus and Tokopedia. In OLX, only brand trust affects brand preference. In addition, the brand image also affects brand preference for Kaskus and Tokopedia, while OLX does not. There are indications that brand image and brand trust work in relative terms. Future research could examine this indication. Original Document | Turnitin Plagiarism Check

Copyrights © 2022






Journal Info

Abbrev

JEP

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The JEP (Jurnal Ekonomi Perusahaan) is part of the Kwik Kian Gie School of Business and Information Technology scientific publications. Published by the Business and Entrepreneurship department, this journal aims to disseminate high-quality and respected academic articles concerning business and ...