Emerging Science Journal
Vol 6 (2022): Special Issue "Current Issues, Trends, and New Ideas in Education"

Digital Transformation, Student Satisfaction, Word of Mouth and Online Learning Intention in Vietnam

Dong Van Vu (Vice-Rector, Ba Ria - Vung Tau University,)
Ghi Nha Tran (Department of Accounting and Business Administration, Thuyloi University, Hanoi,)
Cong Van Nguyen (Professor, Faculty of Accounting and Auditing, Industrial University of Ho Chi Minh City (IUH),)



Article Info

Publish Date
06 Jun 2022

Abstract

Objectives: To deal with the Covid-19 pandemic and its unpredictable variations, universities must develop many different response scenarios in which online teaching is considered a suitable, strategic, and long-term solution. Our study aims to investigate and determine the relationships between digital transformation, satisfaction, word-of-mouth communication, and students' intention to continue learning online in universities. Methods/Analysis: Our study uses Structural Equation Modeling (SEM) to measure the interaction with data processing tools such as partial least squares SEM (PLS-SEM), Cronbach's Alpha coefficient, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and PLS Bootstrapping with descriptive and inferential statistics. Findings: The results show a positive interaction between students, faculty, and schools with digital transformation; between digital transformation and student satisfaction and word of mouth communication; between satisfaction with an expression of mouth communication and the intention to continue learning online; and between oral communication and a student's intention to continue learning online. Novelty/Improvement: This is the first study to simultaneously identify, examine, and measure the impact of factors influencing digital transformation, student satisfaction, word-of-mouth communication, and the intention to continue online learning and their interrelationships.JEL Classification: A22, I20, I23 Doi: 10.28991/ESJ-2022-SIED-04 Full Text: PDF

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Journal Info

Abbrev

ESJ

Publisher

Subject

Environmental Science

Description

Emerging Science Journal is not limited to a specific aspect of science and engineering but is instead devoted to a wide range of subfields in the engineering and sciences. While it encourages a broad spectrum of contribution in the engineering and sciences. Articles of interdisciplinary nature are ...