Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen
Vol. 18 (Special Issue), 2022

Factors affecting trust in internet banking users

Asnawati Asnawati (Faculty of Economic and Business Mulawarman University)
Muhammad Ali Akbar Fachrozi (Faculty of Economic and Business Mulawarman University)
Muhammad Pandu Utomo Majid (Faculty of Economic and Business Mulawarman University)



Article Info

Publish Date
10 Jun 2022

Abstract

The purpose of this study was to determine the effect of Shared Value (X1), Communication (X2), and Opportunistic Behavior Control (X3) on Internet banking users' Trust (Y). The population of this research is internet banking users in East Kalimantan. The sample selection technique in this study used purposive sampling and the number of samples obtained was 100 respondents. The object of research is all internet banking users. The data collection method in this study was by distributing questionnaires. Data analysis using multiple linear regression technique using SPSS (Statistical package for social Science) versi 24.0 tool. The results showed that Shared Value (X1), Communication (X2), and Opportunistic Behavior Control (X3) had a positive and significant influence on Internet Banking User Trust (Y).

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Journal Info

Abbrev

INOVASI

Publisher

Subject

Economics, Econometrics & Finance Other

Description

INOVASI: Jurnal ekonomi, keuangan dan manajemenis a scientific journal in the field of economics and management published twice a year (in April & ...