Ultimacomm: Jurnal Ilmu Komunikasi
Vol 14 No 1 (2022)

Brand Image Tokopedia pada Kampanye Public Relation #BangkitBersama Pasca Pandemi Covid-19

Afni Madalinna Haidara (Unknown)



Article Info

Publish Date
01 Jul 2022

Abstract

After the Covid-19 pandemic, various industrial sectors were affected by the Covid-19 outbreak, including Tokopedia. Tokopedia is a technology-based trading company or electronic commerce (e-commerce). Public relations (PR) has an important role in managing the crisis experienced by the company. Through the #BangkitBersama campaign, Tokopedia believes that with the spirit of gotong royong, Indonesia can rise together after the Covid-19 pandemic. The #BangkitBersama campaign will create associations or perceptions of Tokopedia. So, through this research, researchers want to know Tokopedia's brand image from a consumer perspective in the #BangkitBersama public relations campaign after the Covid-19 pandemic. This study uses a descriptive qualitative approach with a case study method. Data were collected by conducting interviews with five sources who were exposed to the #BangkitBersama campaign, observations, and document or literature studies. The results showed that through the #BangkitBersama campaign the perception of togetherness and cooperation emerged in the minds of consumers. The #BangkitBersama campaign has succeeded in generating a positive image for Tokopedia and maintaining the loyalty of Tokopedia users. Keywords: Brand Image, Campaign, Public Relations, Covid19, Tokopedia

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Journal Info

Abbrev

FIKOM

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

Jurnal Ilmu Komunikasi diterbitkan dua kali setahun sebagai media informasi karya ilmiah untuk bidang kajian Ilmu Komunikasi dan jurnalistik di ...