Jurnal Manajemen
Vol. 26 No. 2 (2022): June 2022

The The Effect Of Service Quality And Student Satisfaction On Student Loyalty

Lika Trisela (Faculty of Science Education, Yogyakarta State University, Indonesia)
Hermanto (Faculty of Science Education, Yogyakarta State University, Indonesia)



Article Info

Publish Date
15 Jun 2022

Abstract

Student loyalty is the most impotant part of measuring the reputation of a school.  This study aims to determine: (1) the effect of service quality on student satisfaction, (2) the effect of student satisfaction on student loyalty, and (3) the effect of service quality on student loyalty.  This study uses a survey quantitative approach.  It is conducted at Private High School in Kutoarjo District.  The sample of this research is 146 students.  Data collection techniques using is questionnaires. While data analysis using SmartPLS. The results of this study show that: (1) Service quality has positive and significant effect on student satisfaction, (2) Student satisfaction has positive and significant effect on student loyalty, and (3) Service quality has positive and significant effect on student loyalty.

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Journal Info

Abbrev

EJM

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen [p-ISSN 1410-3583 | e-ISSN 2549-8797] is a peer-reviewed journal published three times a year (February, June, and October) by Faculty of Economics, Universitas Tarumanagara. Jurnal Manajemen is intended to be the journal for publishing articles reporting the results of research on ...