Quantitative Economics and Management Studies
Vol. 3 No. 4 (2022)

The Effect of Location, Atmosphere, and Service Quality on Customer Satisfaction at Warkop Gelas Batu (GB) 5 Ahmad Yani Rantauprapat

Ruwy Mai Andini (Faculty of Economics and Business, University of Labuhanbatu, Indonesia)
Marlina Siregar (Faculty of Economics and Business, University of Labuhanbatu, Indonesia)
Nurintan Asyiah Siregar (Faculty of Economics and Business, University of Labuhanbatu, Indonesia)



Article Info

Publish Date
16 Jul 2022

Abstract

Warkop gelas batu 5 Ahmad Yani Rantauprapat is effort moving business _ in the field culinary that sells miscellaneous food and drink . On research this addressed for knowing variable X1 location, X2 atmosphere , X3 Quality service and satisfaction customer . In study this population used _ that is whole consumers who have visit to warkop gelas batu 5 at least 1 time, and taking sample with formula unknown population as many as 97 respondents . Data collection is carried out with spread questionnaire use googleform and measure with scale likert . Data analysis techniques in research this use PLS (partial least square) analysis which is analysis equality -based Structural Equation Modeling (SEM) variant with use softwear SmartPLS 3. Research results this show that location take effect positive and significant to satisfaction customer . Atmosphere take effect no significant to satisfaction customer and quality service take effect positive and significant to satisfaction customer

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Journal Info

Abbrev

qems

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics

Description

Journal of Quantitative Economics and Management Studies (QEMS) is an international peer-reviewed open-access journal dedicated to interchange for the results of high-quality research in all aspects of economics, management, business, finance, marketing, accounting. The journal publishes ...