Jurnal Ekonomi dan Manajemen Indonesia
Vol 2008 No 3 (2008)

Analisis Total Quality Service Terhadap Kepuasan Mahasiswa Universitas Kutai Kartanegara Tenggarong

Johansyah Johansyah (Universitas Kutai Kartanegara)

Article Info

Publish Date
13 Jul 2022

Abstract

This research do analysis of the relationship among Tangibles Service Quality(X1), Reliability (X2),Responsiveness (X3) Assurance (X4), Empaty (X5) with satisfaction (Y) students in University of KutaiKartanegara. The research object is treated to the University of Kutai Kartanegara with all ofstudents from the whole faculties in University of Kutai kartanegara as respondents. According toanalysis result which is done, It’s gotten the regression equation Y=4,334 - 0,097X1 - 0,022X1X2 - 0,195X3 - 0,132X4 + 0,258X5

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Journal Info
Jurnal Ekonomi dan Manajemen Indonesia
Website

Abbrev

jemi

Publisher

Universitas Kutai Kartanegara

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Indonesian Journal of Economics and Management (JEMI) is an intermediary institution between researchers through scientific papers in the form of journals that are published regularly in June and December each year. Jemi is a peer-reviewed journal that publishes scientific articles in the fields ...