JURNAL ILMIAH AKUNTANSI DAN MANAJEMEN
Vol 18 No 1 (2022): Vol 18 No 1 (2022)

PENGARUH PERSEPSI FRAUD DAN KEPERCAYAAN TERHADAP PENGGUNAAN LAYANAN MOBILE BANKING: (NASABAH BANK UMUM PENGGUNA LAYANAN MOBILE BANKING)

Triana Yuniati (Unknown)
Rachmat Pramukty (Universitas Bhyangkara Jakarta Raya)
Srimarta Siburian (Universitas Bhyangkara Jakarta Raya)



Article Info

Publish Date
28 May 2022

Abstract

This study aims to determine the effect of fraud perception and trust on the use of mobile banking on commercial bank customers who use mobile banking services in Indonesia, Bekasi city. This type of research is descriptive quantitative. The population in this study are commercial bank customers who use mobile banking services for less than six months. The sampling technique used is random sampling, which uses a sample of 60 commercial bank customers who use mobile banking services. The data was obtained from distributing questionnaires via google form to respondents. Data analysis in this study used convergent validity test, discriminant validity test, reliability test, and hypothesis testing. The results of this study indicate that (1) the perception of fraud has a influence on the use of mobile banking services (2) trust has a influence on the use of mobile banking services, and (3) the perception of fraud and trust has a simultaneous influence on the use of mobile banking services.

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Journal Info

Abbrev

JIAM

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Akuntansi dan Manajemen merupakan jurnal ilmiah yang menyajikan hasil karya ilmiah baik secara teori dan empiris dari bidang ilmu Akuntansi dan Manajemen yang mendukung pembangunan nasional ekonomi di Indonesia. Jurnal Ilmiah Akuntansi dan Manajemen menyajikan tulisan-tulisan ilmiah ...