<![CDATA[The LRT is a sustainable fast transportation system, which was built to overcome the congestion problem in the city of Palembang. In order to attract people's interest to switch to using public transportation compared to private transportation, one of them is by improving the quality of services provided. Sentiment analysis is used to classify positive and negative opinions on users of Palembang City LRT transportation services. In addition to retrieving data through crawling data on tweet data, the researchers also distributed questionnaires. In conducting the classification process of sentiment analysis, this study uses the Improved K-Nearest Neighbor method which is a modification of the K-Nearest Neighbor method. The results of this research are testing and training data on 1617 data records and the highest accuracy of 74.07% on 90% training data and 10% testing data, with 70% precision, 56% recall and 59% f-1 score, while the lowest accuracy with an accuracy of 63.04% on 50% training data and 50% testing data, with 44% precision, 42% recall and 42% f-1 score]]>
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