Jurnal Ekonomi dan Manajemen
Vol 16 No 1 (2022): Jurnal Ekonomi dan Manajemen

THE INFLUENCE OF PERSONALITY TYPE AND KNOWLEDGE ON CUSTOMER’S DECISIONS TO SAVE AT BANK MALUKU

Muspiha Muspiha (Universitas Iqra Buru, Indonesia)
Nanik Indrayani (Universitas Iqra Buru, Indonesia)
Riki Bugis (Universitas Iqra Buru, Indonesia)
Susiati Susiati (Universitas Iqra Buru, Indonesia)



Article Info

Publish Date
30 Jun 2022

Abstract

The purpose of this study was to determine and analyze the influence of personality type and knowledge on customer's decision to save at PT Bank Maluku branch Namlea. Identify independent variables associated with the type of personality and knowledge while the dependent variable is the customer's decision, object of this research is PT Bank Maluku branch Namlea with population The research is customers who have savings deposits and current accounts and the number of samples is 175 customers and the analysis used is multiple linear regression analysis. The results of the study found that the three hypotheses were accepted, meaning that partially personality type had a positive effect on customer decisions, a value of 0.116 knowledge has a positive effect on customer decisions with a value of 0.250 and together personality type and knowledge have a statistical effect on customer decisions with a calculated F value of 2.675. Meaning that personality type and knowledge are significant explanations of customer decisions.

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Journal Info

Abbrev

JEM

Publisher

Subject

Description

Focus and Scope This journal consists of three sections. Paper must be submitted according to the section Management and Bussines Scopes: Financial Management Working capital management, accounts receivable, inventory, cash budgeting, time value of money, capital market, financial performance, ...