Evaluasi Usability Aplikasi Zoom Meeting menggunakan System Usability Scale

Anwar Sodik (Institut Teknologi Adhi Tama Surabaya)
Rahmi Rizkiana Putri (Institut Teknologi Adhi Tama Surabaya)

Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK)
2021: SNESTIK I

Zoom Meeting has become a top-rated application in the past year. Pandemic forces almost everyone in the world to work from home. Zoom Meeting is one of the meeting applications widely used by the public; it is necessary to carry out a usability test process. SUS is an evaluation method used to see the reusability of a product. The evaluation was carried out on 20 respondents who used Zoom Meeting with a usage intensity of more than 20 hours each week. The results of the SUS evaluation obtained a score of 78.4 with a grade of "Good", it means that zoom meeting application has met the Usability element. Still, there are suggestions for improvement, such the addition of features.