Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF)
2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship

Factor influencing online shopping behavior through e-commerce: an extension of TPB with perceived enjoyment and trust

Suresh Kumar (President University)
Dian Permatasari (President Univesity)



Article Info

Publish Date
22 Feb 2022

Abstract

Facing the fierce completion in online shopping in Indonesia, this study aims to find out the drivers to increase online shopping behavior through purchase intention, attitude, subjective norms, perceived behavior control, perceived enjoyment, and trust. This study applied a quantitative approach with a survey as the method and gathered 373 samples in Greater Jakarta as the place of study. Looking at the complexity of the relationship, the data were analyzed using structural model. This study reveals that to increase the purchase intention of customers companies must consider perceived enjoyment, along with attitude, subjective norm, and perceived behavioral control. In addition, the purchase intention is the best driver to increase the shopping behavior through online among customers. However, trust was rejected in this study. This study also provides implications for managers and future directions based on the limitations of this study.

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Journal Info

Abbrev

ICFBE

Publisher

Subject

Economics, Econometrics & Finance

Description

International Conference on Family Business & Entrepreneurship (ICFBE) is a scientific international conference driven by the livelong aspiration of President University as a center of excellence, especially in the field of family business and entrepreneurship. The conference is organized by the ...