Jurnal IPTA
Vol 10 No 1 (2022): Jurnal IPTA (July 2022)

ANALISIS PENGARUH KUALITAS WEBSITE TERHADAP KEPUTUSAN PEMBELIAN TIKET PADA FAST BOAT BLUEWATER EXPRESS SERANGAN, BALI

I Gede Fajar Indrawan (Program Studi Industri Perjalanan Wisata, Fakultas Pariwisata, Universitas Udayana)
I Made Kusuma Negara (Program Studi Industri Perjalanan Wisata, Fakultas Pariwisata, Universitas Udayana)
Putu Agus Wikanatha Sagita (Program Studi Industri Perjalanan Wisata, Fakultas Pariwisata, Universitas Udayana)



Article Info

Publish Date
28 Jul 2022

Abstract

This research aims to find out the website quality of BlueWater Express e-commerce website through several stages, namely: identification of dimensions Usability, Information Quality, and Sevice Interaction Quality. Further reviewed how the influence of Website Quality from e-commerce website BlueWater Express can affect the decision to purchase BlueWater Express fast boat tickets. Data collection techniques using observations, interviews, questionnaires, literature studies, and documentation. Data collection techniques use non-probability sampling with accidental sampling procedure. Analysis techniques using qualitative descriptive analysis and multiple linear regression analysis. The results of this study showed that the Usability dimension (x1) had a positive and significant effect of 0.000 on the purchase decision (y), the Information Quality dimension (x2) had a positive and significant effect of 0.000 on the purchase decision (y), the dimension of Sevice Interaction Quality (x3) has a positive and significant effect of 0.000 on purchasing decisions (y), and the three dimensions of Usability (x1), Information Quality (x2), and Sevice Interaction Quality (x3) simultaneously positively affect purchasing decisions (y). From the Website Quality, information quality is the biggest factor influencing the decision of tourists to buy BlueWater Express fast boat tickets directly on the BlueWater Express e-commerce website itself. This is because the information presented on the BlueWater Express website is always up to date and can be accounted for.

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Journal Info

Abbrev

pariwisata

Publisher

Subject

Arts Humanities Social Sciences

Description

Jurnal IPTA published twice a year on July and December by The Department of Tours and Travel Studies, Faculty of Tourism, Udayana University, Denpasar Bali. The publication of this journal is a scientific journal in the field of tour and travel research. The manuscript can be research papers, ...