The Zakat Effect: Evaluasi Dampak Pengelolaan Zakat Pada Bidang Pendidikan Menggunakan Servqual Model

Dendy Herdianto (Sekolah Stata)
Nurfala Safitri (UIN Raden Fatah Palembang)
Muhammad Abdul Rohman (Sekolah Stata)
Muhammad Afif Rifqi (Universita Indonesia)
Khairun Nisa (Universitas Indonesia)

Asyafina Journal: Jurnal Akademi Pesantren
Vol. 1 No. 1 (2022): Februari 2022

Currently, the United Nations is actively campaigning for the Sustainable Development Goals. One of the goals of sustainable development is related to education and poverty. The purpose of this paper is to analyze the factors that most significantly affect the satisfaction of mustahiq zakat, namely the students of SMA Terbuka Depok (a school which is the result of the education program of the  Zakat Sukses institution in Depok). The method that will be used is quantitative research using Non-Probability Sampling technique with Stratified Sampling approach. Data analysis used the ordinary least square method using the servqual model method. The results showed that the empathy factor significantly affected mustahiq's satisfaction with educational services held by SMA Terbuka Depok