El-Aswaq
Vol 3, No 1 (2022): Vol 3, No 1 (2022) : El-Aswaq

PENGARUH KUALITAS LAYANAN JUGA KINERJA CUSTOMER SERVICE TERHADAP KEPUASAN NASABAH DI BSI KCP MALANG LAWANG

Iqbal Burhanuddin Maulidy (Universitas Islam Malang)
Afifudin Afifudin (Unknown)
Arista Fauzi Kartika Sari (Unknown)

Article Info

Publish Date
08 Aug 2022

Abstract

The aim of this research is to know the influence of the Service and Performance Quality of Customer Service toward Customer's Satisfaction in Indonesia Islamic Bank KCP Malang Lawang. This research used a quantitative correlational approach. The sampling in this research used the Slovin formula with 94 respondents. The data consist of primary one which is taken from a questionnaire and processed with SPSS 14.0 version. The data analysis used multiple linear regression analysis. The result of this research showed that the Service Quality variable (X1) gave a positive and significant influence toward Customer's Satisfaction (Y), the Service Customer Performance variable (X2) gave a positive and significant influence toward Customer's Satisfaction (Y).

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Journal Info
El-Aswaq
Website

Abbrev

laswq

Publisher

Universitas Islam Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The scope of El-Aswaq are limited to islamic economics, islamic banking and finance, islamic economic management, islamic economics law, management Zakat, Infaq, Shodaqoh, and Waqf, islamic entrepreneurship and business, islamic economics thought, islamic insurance, islamic ...