Journal of Economics and Business Letters
Vol. 2 No. 3 (2022): June 2022

Analysis of the effect of consumer attitude and satisfaction on interest to buy online shopping at Zalora

Wiwin Surtinah (Kusuma Negara Business School)



Article Info

Publish Date
30 Jun 2022

Abstract

This study uses quantitative research aimed to find out and analyze the influence of consumer attitudes on interest in buying products at Zalora, to find out and analyze the effect of consumer satisfaction on interest in buying products at Zalora, to find out and analyze the influence of consumer attitudes and consumer satisfaction on the influence of the number of consumers who make online purchases at Zalora. In this study, researchers used multiple linear regression research methods using the SPSS program so that researchers could find out how the results of the significance level of the influence of consumer attitudes and consumer satisfaction on consumer spending interest in Zalora company. The data collection technique carried out by the researcher was using probability sampling with a random sampling of 54 respondents. This method uses a significance level of 5% or an alpha value of 0.05. The results showed that there was no significant effect between consumer attitudes towards online shopping interest in Zalora , and there was no significant effect between consumer satisfaction and online shopping interest in Zalora . Thus, it can be concluded that there is no significant effect between consumer attitudes and consumer satisfaction on online shopping interest in Zalora.

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Journal Info

Abbrev

JEBL

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JEBL: Journal of Economics and Business Letters is an open access, six-annually peer-reviewed international journal published by PRIVIETLAB. It provides an avenue to academicians, researchers, managers and others to publish their research work that contributes to the knowledge and theory of ...