Jurnal Ilmu Administrasi Negara
Vol 13, No 1 (2015)

KEPEMIMPINAN, MOTIVASI KERJA PEGAWAI DAN KUALITAS PELAYANAN

Kamaluddin ' (Unknown)



Article Info

Publish Date
24 Oct 2016

Abstract

Leadership, Motivation Work On Service Quality. The purpose of this study was to identify and analyze the extent of the leadership and motivation of employees affects the quality of health services provided at the health center Kundur West. The sampling technique used in this study is a census because of all the population sampled, the entire Civil Servants (PNS) amounted to 35 and people who are getting health care as a sample. Methods of data collection through interviews, questionnaires and documentation study. Methods of data analysis using multiple linear regression using SPSS. The results showed that simultaneous and partial leadership and employee motivation positive and significant impact on the quality of services provided by employees. Besides, the respondents (public) state is good about the quality of service. The value of coefficient of determination (R2) was obtained from this study at 89.3% of people, which means the leadership and motivation of employees to explain the effect on the variable quality of health services, while the remaining 10.7% is influenced by other variables not examined. The results of research known leadership variable is the dominant variable affecting the quality of service in this study.

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Journal Info

Abbrev

JIANA

Publisher

Subject

Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, ...