JWM (JURNAL WAWASAN MANAJEMEN)
Vol. 2 No. 3 (2014)

PENGARUH VARIABEL DEMOGRAFI DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TENAGA MEDIS DAN PARAMEDIS STUDI PADA RUMAH SAKIT IBU DAN ANAK (RSIA) MUTIARA BUNDA

Rimayanti (Rumah Sakit Ibu dan Anak (RSIA) Mutiara Bunda)
Hastin Umi Anisah (Fakultas Ekonomi Dan Bisnis Universitas Lambung Mangkurat)



Article Info

Publish Date
22 Nov 2014

Abstract

Organizational Citizenship Behavior (OCB) is an attitude that is essential for the medical personnel so that the quality of care for patients is always awake, and loyalty to the organization can be improved. This study aims to investigate the influence of demographic variables and job satisfaction either partially or simultaneously on Organizational Citizenship Behavior (OCB) in medical and paramedical personnel in RSIA Mother of Pearl, which was tested using multiple regression analysis. The results of the study at 43 medical personnel revealed that demographic variables partially positive and significant effect on OCB, whereas job satisfaction is partially positive and significant effect on OCB. Demographic variables and job satisfaction have positive and significant effect on OCB. Based on these results, implications for the management of the hospital is that the demographics and job satisfaction should be considered in order to encourage OCB behaviors among medical and paramedical personnel, so that the satisfaction and comfort of the patient as well as the smooth operation of the hospital can be improved.

Copyrights © 2014






Journal Info

Abbrev

jwm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Wawasan Manajemen, an electronic journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management. This journal encompasses original research articles, review articles, and short communications, ...