International Journal Administration, Business & Organization
Vol 1 No 1 (2020): Ijabo

Faktor-faktor yang Menentukan Loyalitas Pelanggan

Ahmad (Unknown)
Umar Syarif (Unknown)



Article Info

Publish Date
27 Mar 2020

Abstract

The purpose of this study is to test the determinant factors that affect consumer loyalty. The independent variables used are the concept of product quality, service quality, and price. For this research, 98 consumers are used as samples. The data are gathered through questionnaires and survey methods. The researched data are processed using a mean test and multiple regression. The result of this study shows that product quality, service quality, and price partially affect consumer loyalty. Each research variable partially proves a very strong influence on consumer loyalty. The dominant factor influencing customer loyalty is price.

Copyrights © 2020






Journal Info

Abbrev

ijabo

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Description

International Journal Administration Business and Organization (IJABO) is an international peer-reviewed scientific journal with open access, publishing high quality conceptual and measure development articles in the areas of management, business administration, and related disciplines. IJABO ...