Makara Journal of Technology
Vol. 22, No. 2

Benchmarking Product Service System of Generator Set Distributors

Tiurindah, Venny Violetta (Unknown)
Sofianti, Tanika Dewi (Unknown)

Article Info

Publish Date
02 Aug 2018

Abstract

Power generation is an industry that is essential to sustain daily life and competes with generator set distributors. The product service system of distributors must be improved to survive the competition. This research aims to develop tools for benchmarking the product service system of generator set distributors. Benchmarking identifies gaps between a product and other competitors’ products. In this work, a product service system board is used to visualize the current product service system of a generator set distributor. A PPIAF framework and a SERVQUAL framework are adapted to assess product performance and service quality, respectively. AHP is used as weighting method. The survey results provide ideas for improving the current product service system of generator set distributors. Further studies must use detailed measure weighting methods and implement the product service system board to assess service quality.

Copyrights © 2018




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Journal Info
Makara Journal of Technology
Website

Abbrev

publication:mjt

Publisher

Universitas Indonesia

Subject

Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Engineering Materials Science & Nanotechnology Mechanical Engineering

Description

MAKARA Journal of Technology is a peer-reviewed multidisciplinary journal committed to the advancement of scholarly knowledge and research findings of the several branches of Engineering and Technology. The Journal publishes new results, original articles, reviews, and research notes whose content ...