PERADABAN JOURNAL of ECONOMIC and BUSINESS
Vol. 1 No. 1 (2022)

PERCEPTION OF VALUE AND QUALITY OF SERVICE TO CUSTOMER SATISFACTION AT COFFEE SHOP IN BANDAR LAMPUNG

Friska Oktavia (Mitra Indonesia University)
Susi Indriyani (Mitra Indonesia University)



Article Info

Publish Date
28 Mar 2022

Abstract

This study will determine if the perceived value and quality of service  affect customer satisfaction at Coffee Shop in Bandar Lampung. The research was conducted at ADIKSICAFE in Bandar Lampung. Researchers have collected from all available sources. All populations used were Coffee Shop visitors  and  100 samples were used. Validity and reliability tests, classical acceptance tests, hypothesis tests, IE f tests (simultaneous), t-tests (partial), determinant coefficient tests, and multiple linear regression analysis tests are performed as analytical methods.Based on the results, the impact of  perceived value and quality of service  has at the same time a positive and significant impact on customer satisfaction at Adiksi Cafe Bandar Lampung. Perceived value  has a partially positive and significant impact on customer satisfaction, and a quality of service impact has a partial positive and significant impact.

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Journal Info

Abbrev

PJEB

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

PERADABAN JORNAL of ECONOMIC and BUSINESS focuses its discussion concerning on theoretical and empirical topics in economics, Business and Management. Topics include, but not only, in the areas of: Monetary economics, macroeconomics and international economics. Financial management, investment, ...