SI-MEN (AKUNTANSI & MANAJEMEN) STIES
Vol 12 No 2 (2021): Jurnal SI-MEN

PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN RUMAH MAKAN SUBULUSSALAM

Gunawan Gunawan (Unknown)
T Andi Roza (Unknown)



Article Info

Publish Date
02 Jan 2022

Abstract

The purpose of study was to determine the quality of service and product quality simultaneously on consumer satisfaction at Subulussalam Restaurant, with a total sample of 100 people. Respondents were successfully collected and analyzed by using multiple linear regression method through SPSS (Statistical Package for Social Sciences). The results showed that service quality partially had a significant effect on consumer satisfaction at Subulussalam Restaurant t-count value was greater than t-table, t-count (4.210) > t-table (1.984). Product quality partially has a significant effect on consumer satisfaction at Subulussalam Restaurant t-count value is greater than t-table, t-count (5,129) > t-table (1,984). Service quality, product quality simultaneously affects consumer satisfaction at Subulussalam Restaurant F-count value is greater than F table, F-count (7.118) > t-table (3.09)

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Journal Info

Abbrev

simen

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal ini fokus menerbitkan artikel dalam bidang kajian Akuntansi dan Manajemen. Adapun skop artikel ilmiah yang diterima adalah sebagai berikut : Akuntansi Keuangan, Akuntansi Manajemen, Akuntansi Sektor Publik, Auditing, Perpajakan, Manajemen Sumber Daya Manusia, Manajemen Stratejik, Manajemen ...