The Impact of Using Cashless Payment during the Covid-19 Pandemic: A Case Study of Maybank

Daisy Mui Hung Kee (Universiti Sains Malaysia)
Nur Nuha Binti Nor Hisam (Universiti Sains Malaysia)
Nur Hidayu Binti Abd Rashid (Universiti Sains Malaysia)
Nur Sobbah Binti Abdul Aziz (Universiti Sains Malaysia)
Nur Aqilah Binti Mazlan (Universiti Sains Malaysia)
Nur Aimi Zayani Binti Mahadi (Universiti Sains Malaysia)

International Journal of Accounting & Finance in Asia Pasific
Vol 4, No 2 (2021): International Journal of Accounting & Finance in Asia Pasific (IJAFAP) June 2021

The purpose of this study is to investigate the impact of using cashless payment during the Covid-19 pandemic. Maybank is the largest bank in Malaysia and listed as the top ranking of banking institutions. Maybank offers various types of services including cashless payment or e-payment methods. During the Covid 19 pandemic, most Malaysians would normally use their online payment since the physical distancing policy was encouraged by the World Health Organization (WHO). The study used articles, blogs, Wikipedia, and other information obtained from the website to collect data. The result shows that there are many positive impacts of using the cashless method.