Proceeding International Conference on Information Technology and Business
2015: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 1

AN ANALYSIS OF SECURITY AND SERVICE QUALITY TOWARD PURCHASE DECISION ON E-COMMERCE AND ITS IMPLICATIONS OF CONSUMER LOYALTY

Ardiansyah - (Unknown)



Article Info

Publish Date
21 Oct 2015

Abstract

In the marketing world, especially through internetmarketing or what is known as e-commerce, an e-marketercannot ignore the role of the online shop as a medium fortheir marketing communications, where marketingactivities via e-commerce is currently being favorable bythe people in Indonesia. However transaction through ecommercehas the fairly high riskpotential. Therefore thefactor of security and service quality become a benchmarkon purchasing decisions through e-commerce. The purposeof this study is to analyzewhether security factordirectlyinfluences purchasing decisions through e-commerce,service quality factor directly influences purchasingdecisions through e-commerce, security and service qualityfactor directly influences purchasing decisions through ecommerce,as well as security and service qualityfactorgives significant effect on e-commerce consumer loyalty.This research was conducted by taking samples of ecommerceusers in Indonesiawhich were most active topurchase online products or services in 2014.KEYWORDS: E-commerce, Security, ServiceQuality, Purchasing Decisions, Loyalty

Copyrights © 2015






Journal Info

Abbrev

icitb

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance

Description

Proceeding International Conference on Information Technology and Business is a series of one-year international conferences organized by the Informatics and Business Institute Darmajaya, with local and international partners. The conference will provide a unique opportunity for the productive ...