CITRA EKONOMI
Vol. 1 No. 2 (2020): 2020

Analisis Faktor-faktor yang Paling Dominan Mempengaruhi Kepuasan Konsumen Pada Toko Bahan Bangunan Umran Jaya Abadi Muara Bulian

Ratumas Hartha Delima (STIE-Graha Karya Muara Bulian)



Article Info

Publish Date
21 Dec 2020

Abstract

Marketing is a combination of activities that are interconnected to determine the needs of consumers and develop promotion, distribution, services and price. So that consumers can be properly satisfied at a certain level of needs. The purpose of this study is to explain the effect to product quality, price and service quality on consumer satisfaction in the Material Store Building Umran Jaya Abadi Muara Bulian. The analytical methode used is qualitative, the data used are primary and secondery data, the analitycal tool used is the validity test, reliability test, multiple linear regression tools. Testing the significance of the influence of product quality variabels (X1), price (X2), and service quality (X3) as independent variabels, and customer satisfaction Y as the dependent variabels by t test, f test and determination. Based on the result of the research, the component that influences dominant factor is services quality , which has the highest vvalue of 4,663 compared to the product quality factor 4,440 the price factor is 1,759. While the adjust R Square obtained a value of 0,45 or 45% meand that product quality, price and services consunmer satisfaction by 45%.

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Journal Info

Abbrev

jurnalci

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal CITRA EKONOMI terbit sebanyak 2 kali dalam satu tahun. Periode terbitan jurnal ini adalah pada bulan April dan Oktober setiap tahunnya. Jurnal ini dikelola oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Universitas Graha Karya Muara Bulian. Kepada semua peneliti kami ...