Business and Entrepreneurial Review
Vol. 6 No. 2 (2007): Volume 6, No. 2 April 2007

Work Shift, Stress and Satisfaction of IM3 Call Center

Rita Hariany (Trisakti University, Faculty of economics)



Article Info

Publish Date
24 Oct 2016

Abstract

Consecquently groeth of fast industry and tight emuation between companies make the copanies to work for 24 hours continous for the shake in improving output product to reach advantage maximum proit. Companies compete to give service for customers. Operation of industrial appliances continually for 24 hours in one day and also the increasing of requirement of service will be ready to work for 24 hours in one day cause the work system to have needed absolute innings, so that it resulted impact of system work to the shift cannot be obviated. All workers have to ready to conduct work shift system. Despite of the condition, this research has a picture and infomation of the effect of work and long time work of job stress and job satisfaction at PT Indosat Tbk. This research using an explanatory survey and descriptive survey method, meanwhile the collecting sample is using cluster sampling. Data were compiled by doing questionnaire and to analyze it using descriptive and verification methods. The research shown that there is a relationship between the effect of shift work and long time work of a job stress and job satisfaction, and in order to manage Human Resources, it needs to be concerned with working conditions because working conditions will reduce job stress and increase job satisfaction.

Copyrights © 2007






Journal Info

Abbrev

ber

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Business and Entrepreneurial Review is published by Program Pascasarjana Universitas Trisakti. The editorial receives general writing, management and entrepreneurship areas in which no other media has ever been published and reviews of new management books and marketing services. Preferred writing ...