Media Riset Bisnis & Manajemen
Vol. 9 No. 1 (2009): Media Riset Bisnis & Manajemen

PENGARUH IKATAN HUBUNGAN TERHADAP KESETIAAN PELANGGAN

Sri Vandayuli Riorini (Unknown)



Article Info

Publish Date
08 Apr 2009

Abstract

This research explains about the effects of three relationship bondings, namely financial bonding, social bonding and structural bonding to consumer's trust that will lead to the commitment of the consumers and ultimately will affect the loyalty of the consumers.Data was gathered by distributing questionaire to 100 respondents who have been a student in their course center. The sampling technique used was a purposive sampling. The analysis tool used was Structural Equation Modeling using Amos version 16 software. .The hypotesis testing result showed that among three relationship bondings, the bonds that has a significant effect to trust are social bonding and structural bonding, whereas financial bonding has no effect to the trust of consumers. Trust also has a significant effect to commitment and ultimately the commitment has an effect to loyalty.It is highly recommended to explore another services industry beside education industry for the next research and possibly to add other variables which may have any effect to the variables observed by this current research.Keywords : Relationship bonding, Trust, Commitment, Loyally

Copyrights © 2009






Journal Info

Abbrev

mrbm

Publisher

Subject

Economics, Econometrics & Finance

Description

Media Riset Bisnis & Manajemen is a research media that is published based on OJS. MRBM is a research media owned by the Trisakti University Faculty of Economics and Business. MRBM was first published in 2001. In 2008 MRBM was once nationally accredited. The focus and scope of this research media ...