Media Riset Bisnis & Manajemen
Vol. 11 No. 2 (2011): Media Riset Bisnis & Manajemen

PEOPLE ROLE IN SER VICE DELIVERY : PERAN DOSEN DAN MAHASISWA DALAM PROSES PEMBELAJARAN DI KELAS

Fatik Rahayu (Unknown)



Article Info

Publish Date
08 Aug 2011

Abstract

Educational literatures suggest that there is mounting pressure from customers of higher education to close the gap between their expectation of institutional performance and the actual performance. Therefore, it is imperative that higher educations actively monitor the quality of their service. The overall course evaluation is one of the most significant trends in current higher eduction quality. This research concerns with the impact of instructor' role and student role on the overall course evaluation. A questionnaire was developed with item measures that captures the constructs in the conceptual model. A survey of higher education student was undertaken. The data are analysed with multiple regression. The result showed that the instructor and student play a role in explaining student perceptions of the overall course evaluation.Keywords : The role of instructor, The role of student, The overall course evaluation, Higher education quality

Copyrights © 2011






Journal Info

Abbrev

mrbm

Publisher

Subject

Economics, Econometrics & Finance

Description

Media Riset Bisnis & Manajemen is a research media that is published based on OJS. MRBM is a research media owned by the Trisakti University Faculty of Economics and Business. MRBM was first published in 2001. In 2008 MRBM was once nationally accredited. The focus and scope of this research media ...