Media Riset Bisnis & Manajemen
Vol. 3 No. 2 (2003): Media Riset Bisnis & Manajemen

ANALISIS QUALITY FUNCTION DEPLOYMENT (QFD) : THE VOICE OF CUSTOMER UNTUK MENGHASILKAN KUALITAS JASA (Studi kasus pada PT. Kereta Api Indonesia)

Sabihaini Sabihaini (FE - UPN Veteran Yogyakarta)
Andi Yulianto (FE - UPN Veteran Yogyakarta)

Article Info

Publish Date
30 Oct 2020

Abstract

OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.

Copyrights © 2003




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
1015.869 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Media Riset Bisnis & Manajemen
Website

Abbrev

mrbm

Publisher

Universitas Trisakti

Subject

Economics, Econometrics & Finance

Description

Media Riset Bisnis & Manajemen is a research media that is published based on OJS. MRBM is a research media owned by the Trisakti University Faculty of Economics and Business. MRBM was first published in 2001. In 2008 MRBM was once nationally accredited. The focus and scope of this research media ...