Media Riset Bisnis & Manajemen
Vol. 6 No. 1 (2006): Media Riset Bisnis & Manajemen

PENGARUH KUALITAS INTERAKSI DAN LINGKUNGAN FISIK TERHADAP KEPERCAYAAN DAN LOYALITAS MELALUI PERSEPSI KEUNGGULAN KINERJA

Asep Hermawan (Fakultas Ekonom i Universitas Trisakti)

Article Info

Publish Date
20 Oct 2020

Abstract

The purpose of this study is to examine the effect of interaction quality and physical atmosphere towards loyalty mediated by perceived performance excellent and trust in a high contact service context, namely dentist service environment. Results found the supports of the mediating role of perceived perfomiance excellence and trust for interaction quality. Managerial implications and recommendations for future study are provided.

Copyrights © 2006




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Journal Info
Media Riset Bisnis & Manajemen
Website

Abbrev

mrbm

Publisher

Universitas Trisakti

Subject

Economics, Econometrics & Finance

Description

Media Riset Bisnis & Manajemen is a research media that is published based on OJS. MRBM is a research media owned by the Trisakti University Faculty of Economics and Business. MRBM was first published in 2001. In 2008 MRBM was once nationally accredited. The focus and scope of this research media ...