AKSIOMA : Jurnal Manajemen
Vol 1 No 2 (2022): AKSIOMA : Jurnal Manajemen [Agustus-Januari 2022]

PENGARUH KUALITAS PRODUK, PERSEPSI HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI HOURS COFFEE AND MORE JAKARTA

Hadiwijaya, Tasya (Unknown)



Article Info

Publish Date
28 Aug 2022

Abstract

This study aims to assess the impact of product quality, price perception, and service quality on customer satisfaction at Hours Coffee and More Jakarta and other companies. This study uses a survey-based quantitative research design using a purposive sample of 100 respondents. This study uses primary data, or data collected directly from respondents, which includes their perceptions of aspects of product quality, price perceptions, and service quality. According to research findings, consumer satisfaction at Hours Coffee and More Jakarta is not significantly influenced by product quality, but price perceptions have a positive and significant impact. At Hours Coffee and More Jakarta, service standards also have a significant effect on customer satisfaction. Finally, the combined findings show that consumer satisfaction at Hours Coffee and More Jakarta is significantly influenced by product quality, price perception, and service quality.

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Journal Info

Abbrev

aksioma

Publisher

Subject

Economics, Econometrics & Finance

Description

AKSIOMA : Jurnal Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh program studi manajemen dan magister manajemen, Universitas Katolik Widya Mandira Kupang. Tujuan AKSIOMA : Jurnal Manajemen adalah untuk membangun saluran komunikasi yang efektif antara para pemangku ...