Persepsi Konsumen dalam Melakukan Pembayaran BPJS Kesehatan dengan Menggunakan E-Wallet di Masa Pandemi Covid-19

Cornelia Permatasari (Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Indrawati Yuhertiana (Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Nanda Wahyu Indah Kirana (Universitas Pembangunan Nasional “Veteran” Jawa Timur)

Journal of Management and Bussines (JOMB)
Vol 4 No 2 (2022): Journal of Management and Bussines (JOMB)

This study aims to determine and analyze perceptions of ease of use and perceived risk of interest in using e-wallets in BPJS Health payments and trust as a moderating variable. This research method is descriptive quantitative. The population in this study is the people of Surabaya City. This study used a purposive sampling technique with a total sample of 100 people. The results showed that perceived ease of use had a significant positive effect, while perceived risk had no effect on the intention to use e-wallets for BPJS Health payments. Trust shows being able to moderate perceptions of ease of use, but trust is not able to moderate perceived risk of interest in using e-wallets in making BPJS Health payments. Keywords: Health BPJS, E-Wallet, Trust, Consumer Perception