PERSPEKTIF
Vol. 11 No. 4 (2022): PERSPEKTIF, October

Tackling Public Service Delivery Challenges Through Appropriate Work Ethics in Nigeria

Mojisola E. Akinlade (Sault College, Sault Ste. Marie, Ontario Canada)
Daniel E. Gberevbie (Covenant University, Ota, Ogun-State)
Ugochukwu D. Abasilim (Covenant University, Ota, Ogun-State)



Article Info

Publish Date
26 Oct 2022

Abstract

This study focuses not only on identifying the ethical challenges hindering public service delivery but to state how these challenges can be tackled to bring out the desired service delivery demanded by the citizens. Also, this studyproffer suggestions on the work ethics mechanisms that can be employed to enhance the service delivery. The Ekiti State University Teaching Hospital (EKSUTH), Ado-Ekiti, Nigeria was used as the study area and it adopted the cross-sectional survey research design. The primary source of data was obtained from the administration of questionnaires to both EKSUTH staff (administrative and clinical departments) and EKSUTH out-patients followed by an in-depth interview with four administrative and four clinical staff. The Pearson Product Moment Correlation, Linear Regression Analysis, and One Sample T-test Analysis were used to test the various hypotheses, and the study findings reveals that there is a link between work ethics and service delivery, also, a proper implementation of standard work ethics can lead to increased efficiency in the public sector. Based on these observations, the researcher suggests that EKSUTH Management should bring up strategical ways in improving the work ethics that would bring about the desired public service delivery.

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Journal Info

Abbrev

perspektif

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

PERSPEKTIF, is a journal of Governmental, Political, Public Administration, Communication and Social Sciences, for information and communication resources for academics, and observers of Governance Sciences, Social Sciences, Political Sciences, Public Administration Sciences, Communication Sciences, ...