Jurnal MEBIS (Manajemen dan Bisnis)
Vol 7 No 2 (2022): December 2022

THE IMPACT OF BRAND AUTHENTICITY AND BRAND COMMUNITY ON BRAND TRUST AND MSME GROWTH IN BUKALAPAK PARTNER APPLICATION USERS

Chelsy Philycia (Universitas Pelita Harapan)
Margaretha Pink Berlianto (Unknown)



Article Info

Publish Date
11 Dec 2022

Abstract

The massive growth of SMEs gave an opportunity to the tech industry in creating innovations. Applications with advanced and user-friendly features offered SMEs owners an opportunity to enlarge their businesses. This study’s objective is to discuss the impact of brand authenticity and brand community towards brand trust and SME growth in case of users of Mitra Bukalapak applications. This study uses bootstraping methods as the framework of theory analysis. In data collection, the study is using purposive sampling methtods to 362 community members of Mitra Bukalapak users. The result of this study found that brand consistency, brand customer orientation, brand community has a positive impact on brand trust, and brand trust has a positive impact on SME growth. Therefore, the study will contribute to current knowledge in the tech industry to build the brand and provide information on the impact of brand value development for the SME owners.

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Journal Info

Abbrev

mebis

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JURNAL MEBIS (MANAJEMEN DAN BISNIS) aims to provide a forum for international researchers on applied Entrepreneurship And Business Development to publish the original articles.The scope of JURNAL MEBIS (MANAJEMEN DAN BISNIS) are Entrepreneurship And Business Development. JURNAL MEBIS (MANAJEMEN ...