International Journal of Midwifery Research
Vol. 2 No. 2 (2022): International Journal of Midwifery Research

THE CHARACTERISTICS LEVEL OF MATERNAL SATISFACTION IN RECEIVING ANTENATAL CARE (ANC)

Rosa Mutianingsih (Universitas Nahdlatul Wathon Mataram)
Siti Mardiningsih (Universitas Nahdlatul Wathon Mataram)



Article Info

Publish Date
12 Dec 2022

Abstract

The low working capacity of puskesmas midwives in health care facilities is one indicator of low work effectiveness, as well as service satisfaction for pregnant women . The purpose of this study was to identify the level of maternal satisfaction about obstetric examination services antenatal care (ANC) by health workers at Karang Pule Health Center. Research design using descriptive survey research methods . the population, namely all pregnant women who did ANC at the Karang Pule Health Center in January to June 2020, was 96 people. Sampling technique Accidental sampling. Number of samples as many as 30 respondents, how to process data using Likert scale. From the results showed that the level of maternal satisfaction in the acceptance of ANC examination services in general from the aspect of Tangibles, expressed satisfaction as many as 23 respondents (76.67%), Reliability expressed satisfaction as many as 23 respondents (76.67%), Responsivenes expressed satisfaction as many as 24 respondents (80%), assurance expressed satisfaction as many as 22 respondents (73.33%),Emphaty expressed satisfaction as many as 24 respondents (80%), the results of this study concluded 78, 38% expressed satisfaction. It is expected from the results of this study to be one of the inputs on the need to improve the attention and standards of ANC services in health centers

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Journal Info

Abbrev

ijmr

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Nursing Public Health

Description

International Journal of Midwifery Research (IJMR) Publishes quantitative and qualitative original article, case reports and literature review in clinical and education in the field of Midwifery and Health Science focusing on antenatal care, birth, postnatal care, family planning, neonatal care, ...